Manager - Global Payment Services

Leadership

• Manage and lead a growing team of payment operations staff, providing coaching, development and performance management.
• Oversee all aspects of the payment operations lifecycle, including payment capture, processing/settlement and payment investigations.
• Ensure adherence to internal controls, regulatory and market requirements, and industry best practises for payment processing.
• Implement and maintain efficient processes to optimise operational efficiency, minimize errors and increase STP processing.
• Build and manage relationships with both internal and external stakeholders.
• Represent local team on global projects, and lead workstreams of projects.
• Lead and manage the migration of payment related activities from various internal teams.
• Drive a culture of openness and collaboration within the team.

Functional responsibilities

• Responsibility for all payment processing functions, including input, approval and processing of payments in accordance with internal control policies and established procedures.
• Ensure that payment errors are investigated and resolved promptly and accurately.
• Act as ultimate escalation point for team and ensure that critical issues are escalated in a timely manner to senior stakeholders.
• Ensure that work is fairly allocated across the team.
• Liaise with clients, investment managers, vendors and other stakeholders to ensure timely and accurate processing of client payments.
• Work with internal teams, such as Treasury, Banking Operations and Client Operations to ensure that all deliverables are met.