Job Overview
- Managing a team of fund accountants responsible for client deliverables such as NAV production, financial statements and associated reports;
- Manage client relationships and act as escalation point for all client queries and resolve issues/queries raised by the client in a timely manner.
- Maintain a high level of client satisfaction and retention.
- Ensure the accuracy of client deliverables prepared by their team and take accountability for meeting service level agreement deadlines.
- Ensure that the team is appropriately trained, engaged and as efficient and effective as possible in achieving organizational targets and goals.
- Assist in the co-ordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.
- Take accountability for the audit process, prepare financial statements or review such if prepared by other parties.
- Ensure all processes are performed in accordance with operational controls as stipulated in SOC1 and all relevant checklists are completed.
- Ensure all fees are billed on time and collected in a timely manner for their assigned team.
- Participate actively in various system initiatives and projects as well as contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.
- Accountable for tracking and managing; Client profit margins, staff utilization and overtime, client relationship risk reviews, incident management and risk reduction
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