Fulfillment Admin (Control & Documentation)

The Fulfillment Admin (Control & Documentation) is responsible for ensuring all customer orders are accurately processed, properly documented, and verified before packing begins. The role focuses on order control, reconciliation, courier categorization, and tracking accuracy to support efficient fulfillment operations.

Key Responsibilities

• Print daily customer orders from Shopify

• Reconcile printed orders against Shopify order counts to ensure accuracy

• Categorize orders by courier type (GIG, DHL, Port Harcourt deliveries, Protocol)

• Generate and print DHL shipping labels

• Upload correct tracking numbers after dispatch

• Maintain accurate daily fulfillment records, including:

  • Orders received

  • Orders processed

  • Orders handed over to the packer

  • Courier-wise order breakdown

• Handover verified and reconciled order sheets to the packer