Associate Staff Engineer (Atlassian tools - Jira, JSM, Confluence)

Requirements

• Experience : 5+ Years
• 4–6 years of professional experience in Atlassian administration.
• Strong hands-on expertise in Jira, Jira Service Management, and Confluence administration.
• Proficiency with Atlassian REST APIs and automation tools.
• Experience working with knowledge base management and user training.
• Good understanding of SQL.
• Excellent communication and collaboration skills.
• Ability and willingness to work US business hours (9 AM–6 PM EST) and follow the client’s holiday schedule.

Responsibilities

• Manage and administer user access, roles, and permissions across Atlassian tools (Jira, JSM, Confluence).
• Configure Jira and Jira Service Management projects, workflows, and schemes based on business needs.
• Define and maintain SLAs in Jira Service Management according to organizational standards.
• Develop and maintain integrations between Atlassian tools and third-party systems using REST APIs.
• Monitor project progress, track deadlines, and ensure timely delivery.
• Generate detailed project reports and dashboards in Jira for stakeholders.
• Support business users by troubleshooting issues and guiding them on effective Jira usage.
• Create and manage knowledge bases in Confluence; ensure documentation is up to date.
• Conduct training sessions and workshops on Atlassian tools and best practices.
• Contribute to team planning by writing and tracking OKRs.