Associate Staff Consultant (Business Analyst)

REQUIREMENTS: 

• Experience : 5+ Years
• Hands-on exposure to credit, underwriting, loan origination systems (LOS) and operational workflows.
• Participate in UAT (User Acceptance Testing) of new lending products and features across LOS platforms (Sales, Credit, Ops modules).
• Identify bugs, workflow inefficiencies, or user challenges and communicate effectively to tech/product teams for resolution.
• Prepare End-User Documentation including SOPs, manuals, workflows, FAQs, and operational guides.
• Align product understanding with real-world use-cases across sales, credit, and operations.
• Conduct structured training sessions (in-person, virtual, blended) tailored to different teams (Sales, Credit, Operations).
• Reinforce learning through refresher sessions, update modules, or on-demand coaching.
• Demonstrate features and simulate use-cases on LOS and digital platforms.
• Liaise with Product, Risk, Sales, Credit, Operations, and Compliance teams to stay updated on Product specifications, Credit/underwriting policies, Operational workflows
• Gather insights from the ground on adoption bottlenecks and fine-tune training interventions.

RESPONSIBILITIES: 

• Perform in-depth analyses of market trends, business needs, benchmarking, and deficiencies to provide actionable recommendations, strategies, and plans.
• Engage with customers to understand their business challenges and propose innovative solutions.
• Contribute to RFP responses and business opportunities.
• Represent the organization at industry forums and events.
• Write white papers, blogs, and support thought leadership initiatives.
• Conduct requirement analysis, management, and development activities.
• Work on functional specifications, use cases, story preparation, and process flow diagrams.
• Collaborate with cross-functional teams in Agile projects to ensure delivery of high-quality solutions.