Lead Account Manager (IT consultancy services)

Key Responsibilities:

• Customer Relationship Management 
  • Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
  • Build and maintain strong, long-term customer relationships based on trust and mutual success.
  • Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams.
• Customer Engagement and Ideation
  • Explore and support customer-driven ideas, helping shape them into feasible solutions.
  • Collaborate with customers to identify innovation opportunities and value-added services.
  • Act as a liaison between customer stakeholders and internal technical or delivery teams.
• RFP and Requirements Support
  • Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
  • Facilitate workshops or meetings to refine scope and align customer expectations.
  • Ensure that all proposals and solutions are accurately aligned with customer business needs.
• Project and Delivery Support
  • Work closely with project and delivery teams to ensure customer satisfaction during execution.
  • Monitor progress, handle escalations, and ensure timely communication with all parties.
  • Track performance metrics, report progress, and identify improvement areas.
• Strategic Account Development
  • Identify opportunities for upselling, cross-selling, or extending service scope.
  • Contribute to account plans and engagement strategies to support business growth.