Senior Staff Engineer, CRM Salesforce (Field Service Cloud & Service Cloud)

REQUIREMENTS:

• Total Experience 8+ years
• Strong hands-on experience with Salesforce Sales Cloud, Service Cloud, and Field Service implementations.
• Proven experience leading Salesforce technical teams in enterprise-scale programs.
• Deep expertise in Apex, LWC, SOQL, Flows, Triggers, and Salesforce configuration.
• Strong understanding of Salesforce security model, sharing rules, permission sets, and data architecture.
• Experience handling large data volumes (LDV) and performance optimization strategies.
• Experience with integration patterns and enterprise system integrations.
• Familiarity with DevOps tools such as Copado, Gearset, or similar CI/CD platforms.
• Strong architectural decision-making skills and ability to guide complex implementations.
• Excellent stakeholder communication and problem-solving skills.
• Experience working in Agile/Scrum or SAFe delivery environments.

RESPONSIBILITIES:

• Writing and reviewing great quality code
• Lead end-to-end technical architecture and solution design across Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce Field Service.
• Design scalable, secure, and high-performing Salesforce solutions aligned with platform best practices.
• Lead and mentor Salesforce developers; enforce coding standards and governance frameworks.
• Review and approve Apex classes, triggers, Lightning Web Components (LWC), Flows, and integration designs.
• Implement and optimize Sales Cloud processes including lead management, opportunity lifecycle, forecasting, and sales automation.
• Design and configure Service Cloud solutions including case management, Omni-Channel routing, Service Console, Knowledge, Entitlements, and CTI integrations.
• Lead Field Service implementations including Work Orders, Service Appointments, Dispatcher Console, Scheduling Policies, Field Service Mobile App, Skills, Territories, and Resource Management.
• Develop custom solutions using Apex (Batch, Queueable), LWC, Aura, and advanced Flows.
• Design and implement REST/SOAP integrations, Platform Events, and Change Data Capture.
• Lead middleware-based integrations using tools such as MuleSoft (preferred).
• Ensure platform scalability, governor limit optimization, security compliance, and data integrity.
• Collaborate with Product Owners, Business Analysts, and Architects to translate requirements into technical solutions.
• Support CI/CD pipelines, release management, UAT, go-live, and post-production support.
• Identify technical risks, dependencies, and performance bottlenecks early in the delivery lifecycle.