Associate Analyst, IT Operations

Configure, install, upgrade, and maintain Windows, macOS, and Linux laptops and desktops.

Install, configure, and support development and business applications such as Visual Studio, SQL, Outlook, VPN clients, and related tools.

Diagnose and troubleshoot hardware and software issues across end-user devices.

Provide technical support to internal and external end users (remote and on-site).

Support and manage Office 365, SQL databases, and other enterprise applications.

Assist with LAN, WAN, and Wi-Fi infrastructure troubleshooting and basic network support.

Manage IT assets, including tracking, allocation, and documentation.

Handle meeting room IT setup, including projectors, conferencing systems, and calling devices.

Support and monitor network infrastructure, access control systems, and CCTV.

Coordinate with external vendors for IT services, maintenance, and issue resolution.

Ensure timely issue resolution while maintaining high service quality and user satisfaction.