Director - Client Growth Partner (Retail)

Role Summary

We're looking for a high intensity account growth leader who will deliver double-digit YOY growth at one or more key accounts. Will position Nagarro with CXOs as the strategic partner for AI transformation. Will systematically expand the breadth and depth of the engagement.

Key Deliverables

Account Growth & Farming

• Grow assigned portfolio by 15%+ YOY.
• Achieve revenue targets, in conjunction with the account's Custodian of Client Success, through structured account planning, shaping CXO agenda, working with procurement, and collaborating within Nagarro to identify and sell expanded offerings.

CXO Engagement

• Act as a trusted advisor, leading strategic discussions with senior executives to align technology investments with business goals.
• Establish and maintain a "seat at the top table for AI" in the managed account(s) in partnership with AI for Change advisors and capability leads.

Value Creation

• Drive conversations around productivity improvements, operational efficiency, and cost optimization, leveraging digital and AI-enabled solutions.
• Procure public testimonials and references from the client(s) about the quality of Nagarro's work.

Customer Intimacy

• Stay close to the client's business priorities, challenges, and transformation journey to proactively propose relevant solutions.

Opportunity Management

• Collaborate with delivery and solution teams to shape proposals, craft value propositions, and position differentiated offerings.

AI Advocacy

• Confidently use AI/GenAI terminology to articulate how modern solutions can transform customer business outcomes.

Client Presence

• Maintain a regular onsite presence at client location (minimum once a week) to foster deeper engagement and relationship-building.

Collaboration & Leadership

• Partner with internal practice, delivery, and sales teams to ensure client satisfaction and successful execution.