Job Overview
- Native Portuguese speaker with strong verbal and written English communication skills, capable of acting as the primary bridge between Brazil-based business stakeholders and India-based delivery teams.
- 7+ years of Business Analysis experience in eCommerce, Retail, Omnichannel Commerce, Digital Commerce, or Customer Experience programs.
- Lead requirement gathering workshops with business users, product owners, and stakeholders; translate business needs into clear functional requirements, user stories, and acceptance criteria.
- Deep understanding of eCommerce processes such as product catalog, search, pricing, promotions, cart, checkout, payments, order management, returns, and customer journeys.
- Work closely with development, QA, architects, and product teams to clarify requirements and ensure successful delivery of solutions.
- Facilitate discussions between customer and technical teams, resolve functional queries, and ensure alignment on scope, priorities, and business objectives.
- Support Agile ceremonies including backlog grooming, sprint planning, UAT, defect triage, and release readiness activities.
- Experience working with enterprise eCommerce platforms such as Salesforce Commerce Cloud, Adobe Commerce (Magento), Shopify, SAP Commerce, VTEX, or similar platforms.
- Ability to analyze business processes, identify gaps, recommend improvements, and drive solution discussions with stakeholders.
- Experience working with global or distributed teams, managing multiple stakeholders, and supporting large-scale digital transformation or eCommerce implementation programs.
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