Data Center Operations Manager (On-site: Phoenix Arizona, USA)

Job Duties

● Provide general supervision of the onsite team to ensure all systems and processes are

running smoothly

● Combination of people management and personal contribution to maintain and improve

both sides of data-center life

● Organize and manage the team’s workflow, including balancing the workload during the

day

● Maintain a productive environment, motivate and inspire team members

● Facilitate problem solving and resolve conflict situations

● Be an escalation point for colleagues

● Handle incidents and respective incident reports as required

● Develop and maintain in-depth product knowledge

● Provide regular and constructive feedback to team members to help them develop,

improve, and enhance their skills and knowledge, take appropriate corrective actions

when required

● Assist with updating internal documentation

● Be engaged in continuous training and self-education

● Identify areas of development for team members and provide development coaching

● Foster a culture of safety, security, and compliance in all aspects of datacenter activities

● Contribute to resource planning to ensure teams are meeting SLAs and project

deliverables, including non-standard hours maintenance availability

● Encourage sharing of lessons learned, best practices, process/procedural innovation

and tools to improve efficiency and team success

● Actively contribute to open communication within the team

● Deliver the below activities through personal contribution and action, and through

mobilizing others:

* Rack, Stack, and Cable Network, Server, and Storage equipment.

* Hardware and Software configuration and installation.

* Cable, Power, and Temperature Management.

* Develop and Document onsite fault analysis strategies.

* Take responsibility for asset and inventory control / accurate onsite stock

information

● Build cross functional relationships and have the ability to influence policies and

procedures to improve global data center operations

● Participate in an on-call rotation.

Requirements

• 60 months of experience as Computer and Information Systems Manager, Data Center Operations Manager, IT Operations Manager, or related occupation.

• 5 years of progressively responsible experience in data center operations or IT infrastructure management, including at least 3 years in a supervisory or managerial role.

• Bachelor’s degree in Engineering, Computer Science, Education, or related technical field.

• Experience in infrastructure management, including capacity planning, demand/supply management, production planning, and operations planning.

• Experience leading cross-functional teams on large-scale data center projects and initiatives.

• Knowledge of commercial-grade server, storage, network, and power systems commonly used in enterprise data center environments, including oversight of installation, configuration, and troubleshooting.

• Experience managing multiple concurrent projects.

• Must be able to work flexible hours, including extended hours during emergency situations.

• Must be able to report onsite to the primary worksite within 60 minutes when on-call for emergency response.

• Ability to lift 50 lbs.

• Occasional international travel required (approximately once annually)

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• Jobsite: Phoenix, AZ. 

• Contact:  Namecheap, 4600 East Washington Street, Ste 300, Phoenix AZ 85034 or [email protected]

• Deadline for application: 21 May, 2026