Manager, Retail Planning and Analytics

This role is responsible for analyzing and reporting labor and financial data. Beyond delivering insights, the role develops and presents data-driven solutions to brand leadership, enabling them to anticipate challenges and make informed decisions that drive optimal performance.

What Would You Do? The Specifics.

Financial Analysis & Reporting

• Prepare weekly, monthly, and quarterly reporting on brand financial performance, including labor-to-sales ratio, cost per labor hour, productivity, operational KPIs and other enablers to the plan
• Build financial models and dashboards that connect staffing decisions to sales results, optical performance metrics, and profitability.
• Support Finance with forecast updates, budget cycles, scenario planning, and P&L analyses.
• Conduct root-cause analysis for labor variances and present actionable insights to operations and finance leadership.
• Develop modeling for the financial impact to inform key decisions for the brand, including lab optimization, store profitability, and real estate opportunities.

Labor Budgeting & Forecasting

• Analyze and maintain labor budgets across Emerging Brand store formats using industry best practices; identify trends and recommend opportunities to improve labor efficiency.
• Forecast labor costs using sales trends, exam volume expectations, patient flow patterns, and productivity benchmarks.
• Model payroll impacts of new store openings, brand initiatives, and labor standard changes.
• Model new initiatives for emerging brands

Workforce Planning

• Design staffing models that support retail sales, lab workflow, and exam lane coverage while maintaining financial efficiency.
• Partner with Store Operations and Field Leadership to align schedules with labor standards, optical workflows, and peak traffic periods.
• Evaluate the impact of scheduling decisions on exam capacity, conversion, and patient experience.

Payroll & Labor Cost Analysis

• Perform detailed analysis of payroll hours and dollars across optical stores, identifying trends, variances, and cost-saving opportunities.
• Analyze overtime, premium pay, schedule adherence, and labor mix to ensure efficient resource utilization.
• Provide insights into labor drivers such as optician skill mix, doctor coverage, lab technician capacity, and sales-to-staff ratios.

Cross-Functional Collaboration

• Partner with Finance, HR, Clinical Services, Store Operations, and Workforce Management teams to support enterprise labor strategies.
• Provide analytical support for retail initiatives such as new store openings, pilot tests, scheduling tools, operational transformations, and optical automation.
• Support brand sales analytics and planning by analyzing performance results and providing insights that help leaders address operational challenges and improve business outcomes.
• Conduct cross-functional analysis of sales, customer, and labor data to identify inefficiencies, surface insights, and support data-driven decision-making.
• Partner with Brand and Lab teams to ensure accurate, timely reporting and contribute to financial and operational models that support optimized operations.

Tools & Systems

• Leverage workforce management systems (e.g., UKG, Kronos), POS/EHR data, and BI tools to improve labor accuracy and reporting.
• Support implementation and refinement of labor standards, scheduling tools, and system enhancements.