IT Support Technician

Act as the first point of contact for IT support (via calls, emails).

Provide timely and accurate support for:

• Desktop/laptop troubleshooting
• Printer and peripheral setup
• Basic network connectivity issues
• Microsoft Office and common business applications
• Perform password resets, user account unlocks, and access provisioning.
• Track and log support requests using the IT ticketing system
• Escalate unresolved issues to as per the escalation matrix.
• Assist in on-boarding/off-boarding processes (device setup, user provisioning).
• Support video conferencing and meeting room technology.
• Maintain documentation and user guides for common support issues.

Follow IT policies, procedures, and SLAs to ensure consistent service delivery.