Travel Administrator

Go2Africa is an award-winning travel company with over 25 years’ experience tailor-making unforgettable safari holidays! We take our clients’ dreams seriously and are recruiting Travel Administrators to ensure our client’s travel documentation is completed flawlessly. Are you an entry-level candidate with excellent attention to detail, who is looking to kickstart your career in the travel industry? If so, you might be our newest recruit!

The role

Travel Administrators ensure that all travellers receive e-documentation within 30 plus days of travel – including reconfirmation of all services and ad-hoc administrative functions for the Pod. This role is also responsible for management of incoming calls / enquiries received within the business through toll free or switchboard queues.

Functional Responsibilities

Target achievement

• All assigned documentation is delivered without errors

• All assigned documentation is completed within weekly deadlines

• All documentation is saved on SharePoint for access during an emergency

• The shared drive is kept neat / relevant and meeting removal deadlines

Quality assurance and documentation

• Updating the Report with latest updates on each assigned document daily

• All services to be reconfirmed with suppliers to ensure clients holidays are seamless

• Produce vouchers, itineraries, travel packs and E-Tickets

• Professional management of travel documentation so that travellers receive travel documentation 30 – 45 days prior to departure

• Complete travel documentation for last minute travellers (within 7 days of travel) within 48 hours at the same standard as normal documentation

• Continually identify ideas, information, content improvements and recommendations which will improve our documentation

Enquiry and toll-free management

• Managing incoming toll-free and switchboard calls

• Taking down sufficient information if Africa Safari Experts (ASEs) are not available so that the enquiries can be allocated to ASEs accordingly

Inbox management

• For allocated buddy

Asilia postcards

• Ensure postcard notes are sent to clients at the relevant Asilia properties