Manager of the Patron Services Office of the Library

1. Organizing and providing access to the collections, equipment, and facilities of the Library, as well as maintaining a comfortable and inclusive environment:
1) Works with automated library and information systems, as well as a wide range of online tools, electronic resources, and library equipment; 
2) Manages the receipt of new books from the Office of Fund Account and Cataloging;
3) Participates in daily shelving of books and ensures their correct placement in reading rooms and storage areas of the Library;
4) Participates in operational projects, including collection relocation and the Library’s annual inventory;
5) Ensures maintaining a comfortable and inclusive library environment for all user groups, including individuals with special educational needs; 
6) Monitors the condition of reading rooms and reports issues using appropriate reporting systems.

2. Ensuring high-quality services for Library patrons:
1) Provides prompt and high-quality service to Library patrons based on their needs, including the check in and out of materials;
2) Assists patrons in locating library materials via the electronic catalog and open collections;
3) Provides reference and information services at service desks in response to patrons inquiries;
4) Processes patron requests received via email, telephone, and the Library’s online reference management system;
5) Provides guidance on using library equipment in reading rooms;
6) Provides guidance on using software applications and assists with terminals reservations;
7) Assists patrons at self-service stations;
8) Supports patrons with special educational needs in accessing inclusive and adaptive technologies;
9) Participates in organizing and conducting the distribution of textbooks at the beginning of each academic semester;
10) Informs patrons about the Library’s collections and new arrivals;
11) Monitors the timely return of library materials by patrons.

3. Organizing educational and cultural-leisure events:
1) Organizes book exhibitions within the Library;
2) Organizes activities to promote library resources, services, and a culture of reading;
3) Participates in organizing and conducting educational, cultural, and introductory events, including author and book presentations, seminars, and library tours for the university community and external guests.

4. Contributing to the development of library services:
1) Facilitates with the regular updating of the library's website and/or social media with current news;
2) Participates in assessing patron satisfaction with library services and uses the feedback received to improve and adapt services according to user needs;
3) Participates in organizing library conferences and training programs for university librarians and librarians from other institutions;
4) Contributes to the development and implementation of other Library projects and programs within the scope of the competence.