Manager, Production Technology Support

Versant Media is looking for a talented individual to become the Manager of Production Technology Support for Versant Media Operations and Technology (O&T), based in Englewood Cliffs, NJ and New York, NY. Versant O&T supports Enterprise Technology, Broadcast, and Production systems across Versant Media globally.

The Manager of Production Technology Support balances day-to-day operations, such as management of a dynamic team, providing best-in-class live television production support for Versant, with forward-looking planning and execution around live television production technology strategy, process methodology, architecture, and collaboration with cross-functional business teams and partners. This position will have direct management of the New Jersey and New York-based teams supporting live television production control rooms, studios, and related equipment for all Versant Properties.

Responsibilities;

Team Leadership

• Build and maintain a strong support engineering team.
• Maintain team schedules that allow for optimal facility and production coverage including meeting project deadlines and major events.
• Maintain group documentation including but not limited to task tracking, reoccurring maintenance schedules, and upcoming event calendars.
• Maintain reoccurring training and knowledge share resources keeping the team up to date
• Provide regular employee feedback and performance reviews.
• Develop partnerships across Versant Engineering teams with cross-facility support and engagement.
• Maintain clear communication with leadership on all issues and task the engineering team is actively working on.
• Maintain inventory supply levels to prevent team slowdowns that lead to on-air impacts,must have previous experience with inventory management using a database/automation to track supply levels.
• Develop and maintain standard disaster recovery procedures and drills across various situations.

Television Production Technology Support and Maintenance

• Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the Midtown Manhattan office. 
  • Provide around-the-clock technical support and maintain a complex broadcast production environment consisting of multiple studios and production control rooms.
  • Track and resolve on/off air reliability tickets as well as communicate with leadership on the status.
  • Consistently track and maintain JIRA support instance.
  • Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems.
  • Coordinate the activities of teams involved in the maintenance, support, deployment, and configuration of broadcast equipment.
  • Attend project meetings to ensure the support teams are engaged and proper resources are assigned to the project life cycle.