Technology Support Specialist

The London News Bureau plays a key role in providing international news coverage and supporting overseas field operations. This is a dynamic 24/7 environment where flexibility, positivity, resilience, and a passion for technology are essential.

The Technology Support Specialist will provide both IT and Broadcast Engineering support, ensuring our editorial and production teams can deliver world-class content quickly and reliably. The role demands a broad technical foundation across IT systems, networking, and media technology, with the ability to troubleshoot, cross-train, and operate in high-pressure, breaking-news scenarios.

RESPONSIBILITIES

• Provide first- and second-line support across IT, Broadcast, and Telecoms systems in London and internationally.
• Deliver end-to-end support for production systems and related newsroom workflows.
• Support core IT systems including desktops, laptops (Windows & macOS), servers, Office 365, VPN, security tools, and mobile device management.
• Maintain and troubleshoot networking, routing, firewall concepts, and acceleration protocols.
• Provide on-site and remote support for news production environments, including breaking news deployments and field operations.
• Administer and support collaboration tools.
• Track and document issues through to resolution, ensuring timely communication with engineering management and production clients.
• Interface with vendors/manufacturers to escalate and resolve issues; contribute to bug reporting and system improvements.
• Deliver training and documentation for both technical and non-technical users.
• Participate in a rotating schedule providing coverage across a 7-day operation, including evenings, weekends, and occasional overtime as required.