Supervisor, Media Operations

RESPONSIBILITIES:

• Supervise and lead a team of technicians to successfully execute on the departmental goal of 99.999% reliability. Supervisory responsibilities include hiring, training, coaching and performance management of a team of direct reports.  Perform day to day operational coordination such as scheduling and ensuring proper troubleshooting and escalation of operational issues.  
• Lead and serve as a project manager for department initiatives such as new workflow or technology development and implementation.
• Responsible for ensuring the creation, implementation, and maintenance of SOPs.
• With support of the Prep Specialists, ensures that all technicians receive proper training.   Maintains training matrix and assigns training sessions.
• Operational lead on outage bridges as required.
• Takes points on following up if there are team defects. Identifies patterns and conducts root cause analysis recommending mitigation process/technology solutions to prevent further instances of similar defects. 
• Identify areas in new or legacy workflows where improvements can be implemented to gain productivity.
• Capable of filling in for the Prep Manager should they be out of the office.
• All other duties as assigned.