Organisational Change Manager - ITIL / ServiceNow project

Full-time contract (initial 12 months, likely extension)

Location: North Ryde
Working model: Hybrid – 2-3 days per week in office 

We are seeking an experienced Organisation Change Manager to support a major ServiceNow consolidation and unification program within an IT environment.

This role will lead end-to-end organisational change activities, developing and executing change strategies, driving business readiness, and enabling successful adoption of new ways of working across a complex technology transformation program.

Key responsibilities:

• Lead end-to-end change activities including strategy, planning, delivery and adoption
• Develop and execute change management plans, readiness activities and transition approaches
• Conduct stakeholder impact assessments, identify change risks and develop mitigation plans
• Drive engagement across business, technology and operational teams
• Develop communication, training and adoption strategies to support successful implementation
• Facilitate workshops, leadership alignment sessions and stakeholder engagement activities
• Partner closely with Program Managers, Delivery Leads, SMEs and business stakeholders
• Support operational readiness and embed new processes, tools and ways of working
• Track adoption outcomes and provide reporting and insights to program leadership

Join a significant technology transformation program and play a key role in enabling successful change across IT service delivery and operations.