Senior Technical Business Analyst (Customer Identity & Access Management)

We are looking for a Senior Technical Business Analyst to join our team and play a critical role in driving key capabilities across our Customer Identity and Access Management (CIAM) transformation program. In this role, you will act as the vital bridge between business requirements, solution architecture, security engineering, and delivery squads.

You will lead the technical elicitation, analysis, and mapping of complex identity flows — including Universal Login ID, Digital Identity Verification, Authentication, Identity Lifecycle Management, and Customer Access Management. Working deeply with REST APIs, modern security protocols, and system integrations, you will translate architecture patterns into actionable user stories, sequence maps, and acceptance criteria while actively supporting SIT, UAT, and technical defect resolution.

If you excel at navigating high-level customer journeys alongside low-level platform architecture and technical identity standards, this opportunity offers a compelling platform to shape modern enterprise identity solutions.