Customer Value Architect - Sydney

Imagine having the power to stress-test an entire power grid against a hurricane before the clouds even gather. That is the reality we are creating at Neara.

We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, this helps asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

Our team is a collection of brilliant minds who are fanatical about making a tangible difference in the real world, utilising AI and machine learning to accelerate everything from data classification to complex scenario analysis. We have built a special culture where innovation thrives because everyone owns the mission and we need smart, creative people to help us scale this impact to every corner of the globe.

The Customer Value Architect will work directly and closely with our highest value customers to drive the adoption, value definition and validation, and broader adoption of the Neara platform. We are looking for individuals with strong technical curiosity, an active enjoyment of customer engagement and navigation, and an ability to translate Neara solutions into quantifiable ROI for our most valuable users.

This position requires an appetite to become proficient in the industries we serve, the solutions we provide, and the value they create for customers.

Role duties:

• Conduct strategic discovery and operational assessments with enterprise clients to identify business priorities, process inefficiencies, and opportunities where the Neara platform can improve organisational performance and decision-making.

• Analyse client workflows, operating processes, and capability gaps to design practical recommendations for embedding Neara solutions into business-as-usual operations, including changes required beyond the software itself.

• Develop structured business cases and ROI frameworks by defining measurable value drivers, success metrics, and reporting cadences to validate outcomes and support executive decision-making.

• Advise senior stakeholders on implementation strategy and change management, including adoption planning, stakeholder engagement approaches, governance, and cross-functional alignment to ensure solutions are sustainably embedded.

• Lead implementation enablement activities, including facilitating workshops, delivering targeted training programs, and creating supporting materials aligned to client workflows, operating requirements, and capability uplift needs.

• Monitor and evaluate delivery against agreed outcomes, conducting regular performance reviews with clients to assess impact, identify barriers, and refine implementation plans to ensure contractual and operational objectives are achieved.

• Prepare and present consultative findings and recommendations through executive-level reports, outcome reviews, and stakeholder briefings, providing clear guidance on optimisation opportunities and next-phase priorities.

• Collaborate with internal delivery and account teams to shape client strategy, contributing customer insights, operational requirements, and adoption learnings to inform implementation approaches and future solution design.

Qualifications:

• An engineering degree is a plus but not essential.

• Ability to read, speak, and write in English

Technical Proficiency:

• Familiarity with enterprise software platforms and deployments.

Experience:

• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization.

• Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities.

• Experience within infrastructure, and specifically the energy sector, is a plus but not essential.

Capabilities:

• Strong communication skills, you can explain complex topics clearly.

• Strong critical thinking capabilities, you can translate back from customer outcomes to technical solutions.

• Strong external stakeholder engagement skills, including the ability to build trusted relationships.

• A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities.