Housing Senior Support Consultant

Role can be remote or Hybrid, Subject to Location

Join our team as a Senior Support Consultant and become the go-to expert for solving complex challenges!
If you love problem-solving, working with technology, and making a real impact for customers, this role is for you. You’ll be part of our Housing Team, supporting NEC’s market-leading Housing.

This isn’t just a support role—it’s an opportunity to learn, grow, and become a trusted advisor for our customers. We’ll provide full training on our products, so if you have strong technical skills and experience with SQL or system administration, we want to hear from you!

What’s in it for you?

• Flexibility: Hybrid or remote working options.
• Variety: Work on a mix of technical troubleshooting, customer interaction, and proactive problem-solving.
• Growth: Develop deep product knowledge and progress into specialist or leadership roles.
• Impact: Help customers deliver essential housing services to communities.

Role Overview

• Work as part of a collaborative team resolving application support issues for NEC Housing and related components.
• Ensure issues are handled efficiently using ITIL best practice service processes.
• Normal hours are 9:00–17:30, Monday to Friday, except for one week in every 10 when you’ll cover Canadian hours (14:00–22:00).

Key Responsibilities

• Provide technical assistance, application support, and usage guidance to NEC customers.
• Investigate and resolve application issues, working toward SLA targets.
• Translate customer requirements into workarounds and fixes.
• Develop and maintain technical support documentation and procedures.
• Deliver proactive support services (ITIL Problem Management).
• Identify opportunities for additional services and solutions.