Senior User Researcher

We’re looking for a Senior User Researcher with significant experience in delivering user research projects. The focus of your role will be to plan, facilitate and lead user research activities on a variety of projects. You’ll often be working with multidisciplinary teams on complex projects where autonomy and project management will be important.    

We’re on the hunt for someone who will champion our values: to care passionately, be fluent in people, believe in your craft, push convention, be open to change, and to value each other.   

We work with a broad range of clients, some of whom are completely new to user-centred design (UCD). This means you’ll also play a key role in championing our UCD approach.  

The role may also involve:   

• Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and effective research outcomes.   
• Team support and management – You’ll help to support the user research team by inspiring and line managing team members, including overseeing appraisals and professional development.   
• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way NEC Digital Studio delivers inclusive, accessible, and effective design.    
• Supporting new business – You’ll help NEC Digital Studio identify and win projects by spotting opportunities with clients and helping with proposals and pitches.    
• Supporting our Design School with the development and delivery of courses 

How we work:   

We work with central and local government, the NHS, voluntary, not-for-profit, and private sector organisations.   

We work hand-in-hand with our clients and sometimes we’re embedded in their teams for projects. You’ll move on to different sectors after 3 - 12 months because we want you to get a variety of experiences, from applying GDS (government digital service) standards, to improving customer buy-in. Beyond individual projects, NEC Digital Studio’s User Researchers support each other at weekly meet-ups where we share our work, discuss its wider implications, and learn about methods.   

You’ll also broaden your skills by working closely with members of our Digital teams, including interaction and content designers, and developers.  

All of our User Researchers are supported by more senior members of the User Research team. They look after your wellbeing, help you set goals and objectives and provide feedback to help you grow.