Sr. Executive - Credit Management

OTC – Cash Application and Credit Management (Executive and Sr Executive)

Reporting Structure - Team Lead (OTC)

Requisites

Education: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.

Experience (years): 1) Executive - Graduate with 2 to 4 years of experience 2) Sr Executive – Graduate with 4 to 6 years of experience

Relevant Experience: OTC or Accounts Receivable (Cash Application)

Location: Mumbai (Airoli) and Bangalore

Working Hours: 8.5 hours/day (Australia Shift)

Role Requirements: ·

• This position currently requires Work from Home during Australia Shift as per project needs.
• The candidate must be flexible to travel based on business requirements during this period. · There may be a prepone in shift timing, which will be reviewed post-transition. ·
• Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.

Role Summary:

1) Responsible for applying incoming customer payments to the correct invoices using ERP systems, ensuring financial records are up-to-date and reducing unapplied cash.

2) Manages discrepancies such as short payments, unidentified funds, and remittance mismatches, while reconciling customer accounts and supporting audit and compliance requirements.

Qualification Criteria/Work Experience

Essential:

• Strong knowledge of Cash applications

• Working knowledge of SAP Finance module

• Experience in shared services/customer facing environment

• Understanding of standard operating procedures

• Knowledge of system, applications, operating tools, metrics and excel

• Good communication skills, plus good verbal & written presentation skills

• Good understanding of AR Cycle and credit Management process

• Flexibility to work within a high growth, rapidly changing environment

• Ability to self-motivate and initiate change

• Ability to work with colleagues at all levels

Cash Application Responsibilities

· Accurately apply customer payments to invoices using ERP system.

· Retrieve and interpret remittance information from various sources (email, portals, bank files)

· Investigate and resolve unapplied or unidentified payments

· Analyze short payments and coordinate with collections or customer service for resolution

· Reconcile bank statements with customer accounts to ensure accuracy

· Update customer records with payment details, adjustments, and corrections

· Generate daily/weekly/monthly reports on cash application performance and exceptions.

· Ensure adherence to internal controls and audit requirements.

· Support automation initiatives and suggest improvements to enhance efficiency

· Investigate discrepancies and escalate unresolved issues to management or relevant departments.

· Apply payments received in different currencies accurately

· Ensure all payments are posted before closing deadlines and Support finance teams with reconciliations and reporting.

· Provide documentation and data for internal and external audits.

· Track and report on service level agreements and performance indicators

· Drive improvements based on trends and gaps

· Evaluate the creditworthiness of new and existing customers.

· Analyze financial statements, credit scores, payment history, and market conditions.

· Set appropriate credit limits and terms to minimize risk.

· Continuously monitor customer accounts for overdue payments or changes in financial health.

· Adjust credit limits or terms based on performance and risk.

· Analyzing the credit limit of the customer based on the financial statements

· Good Understanding about the dunning process for customer for different levels

Key Skills

• Cash Application and Credit management

• Accounts Receivable Ledger Management

• Financial Accounting and Reporting

• Advanced Excel and Spreadsheet Skills

• SAP ERP and Accounting Software Proficiency

• Team Player