Technical Author

We are looking for a Technical Author with a proven record of delivering high quality technical documentation for software applications.

As the successful candidate, you will join a team of authors who are based in various locations around the UK and India. Collectively, the team is responsible for providing online help, user guides, system administration guides, training material, release notes and other documentation (as required) for a wide variety of software products. In addition, the team produce ‘How To’ videos and downloadable ‘Quick Start’ guides for inclusion in the online help.

Initially you will work alongside other members of the team on one of our larger projects assisting with the implementation of scheduled enhancement activities. Thereafter you will be given the opportunity to take ownership of at least one documentation project. However, as an experienced author, you will also be expected to assist other members of the team working on various other projects as the need arises.
Additionally, you will work closely with the Documentation Manager to explore ways in which the team can improve the end-user experience and adopt any new ways of working agreed as a result. 

Key Deliverables

• Provide engaging, easy to follow documentation that gives the user confidence to use the system as quickly and effectively as possible
• Produce highly professional and accurate documentation that reflects the quality of the product
• Follow the documentation and release processes to ensure that documentation is released in a timely and consistent manner

Key Responsibilities

• Manage medium to exceptionally large documentation projects
• Manage documentation projects in accordance with project deliverables
• Write software user guides for the various applications and services the company supplies
• Write the online help that accompanies the applications and services that the company supplies
• Liaise with software developers, business analysts and subject matter experts (SMEs) to gain an understanding of the product and seek clarification on the more technical aspects
• Ensure documents meet the quality standards expected
• Deliver all relevant documentation in time for the software release
• Travel to UK office locations occasionally for meetings etc. as the need arises
• Liaise with customers to identify where improvements to documentation can be made

Training

Training will be given on corporate styles, branding, and team standards. Domain knowledge will be gained on the job over the course of time.

The successful candidate will be expected to complete the in-house Technical Author Skills program.