Quality Control Specialist
Full-time AssociateJob Overview
Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.
Neo Group is on the lookout for a Quality Control Specialist to join our VIP Department.
Responsibilities:
- Monitor and evaluate the quality of communication between managers and clients (email, messengers, phone).
- Ensure compliance of communication with established standards and regulations.
- Prepare detailed reports on evaluations and identified issues.
- Provide constructive feedback to VIP Managers and Support teams.
- Participate in the development and updating of QA evaluation forms and procedures.
- Collaborate with training and operations teams to improve service processes.
- Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).
Requirements
- Minimum of 1 year of experience in quality assurance or customer support.
- Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them.
- Ability to assess communication objectively and consistently.
- Strong attention to detail and high standards for customer experience.
- Confident user of Google Workspace and reporting/monitoring systems.
- Basic understanding of CRM systems.
- Fluent in Russian (mandatory).
- English level: A2 or higher.
- Ability to work in a dynamic environment with shifting priorities.
Nice to Have:
- Experience working with VIP clients.
- Background in coaching or mentoring.
- Knowledge of additional languages.
Benefits
- Remote work opportunity.
- Flexible working schedule.
- Interesting product.
- Learning opportunities.
- Career growth prospects.
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