Quality Control Specialist

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a Quality Control Specialist to join our VIP Department.

Responsibilities:

• Monitor and evaluate the quality of communication between managers and clients (email, messengers, phone).
• Ensure compliance of communication with established standards and regulations.
• Prepare detailed reports on evaluations and identified issues.
• Provide constructive feedback to VIP Managers and Support teams.
• Participate in the development and updating of QA evaluation forms and procedures.
• Collaborate with training and operations teams to improve service processes.
• Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).

Requirements

• Minimum of 1 year of experience in quality assurance or customer support.
• Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them.
• Ability to assess communication objectively and consistently.
• Strong attention to detail and high standards for customer experience.
• Confident user of Google Workspace and reporting/monitoring systems.
• Basic understanding of CRM systems.
• Fluent in Russian (mandatory).
• English level: A2 or higher.
• Ability to work in a dynamic environment with shifting priorities.

Nice to Have:

• Experience working with VIP clients.
• Background in coaching or mentoring.
• Knowledge of additional languages.

Benefits

• Remote work opportunity.
• Flexible working schedule.
• Interesting product.
• Learning opportunities.
• Career growth prospects.