IT Support Officer

Neo Group is a global veteran with partner experience in the iGaming industry, with 1,400 employees across 10+ countries. For over 15 years, we have partnered with industry veterans to deliver innovative solutions for our clients. At Neo Group, we emphasize a collaborative and data-driven workspace that empowers skilled professionals to flourish and advance their careers.

Roles & Responsibilities

• Support and maintenance of company computer systems. Troubleshooting problems, configuring hardware and software, implementing and adapting new tools and setups.
• Implementation and maintenance of systems and application and administration of the environment.
• Completing system installs and upgrades. Installing new systems and implementing upgrades as needed. Conducting consistent analyses of a company’s computer systems to determine if existing components meet the company’s needs and perform upgrades or updates as needed.
• Technical support and maintenance of the office equipments - such as printers, scanners and peripherals
• Support of the local call center system and follow up with structure, integration and troubleshooting in the company’s call center system solution.
• Implementation and maintenance of the network infrastructure and endpoint safety.
• Perform regular Hardware and Software inventories and assessment of employee or department or management needs, evaluation of the administration of user rights, performance tests.
• Investigation and implementation of new tools and systems according to department and process needs
• Any other duty as assigned by Supervisor

Requirements

• Advanced Diploma/ Diploma in Information System Security, Information Technology, Computer Science or related field.
• Minimum of 2 years of experience in a similar role of IT Support and administration
• Knowledge of hardware maintenance and troubleshooting technical and MS issues.
• Experience with project management tools, such as Jira and others will be considered as an added advantage.
• Understanding of methodology of IT standard and software data safety.
• Ability to work independently and as part of a team.