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VIP Coordinator

Posted September 10, 2025

Job Overview

Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.

Neo Group is on the lookout for a VIP Coordinator to join our VIP Department.

Responsibilities:

  • Communicate with VIP and pre-VIP clients via messengers, email, and chats.
  • Provide prompt assistance with account-related issues, payments, and promotions.
  • Build and maintain a trust-based relationship with clients.
  • Resolve conflicts with professionalism and within company guidelines.
  • Collaborate with CRM, payments, and operations teams to ensure smooth processes.
  • Maintain a high level of customer satisfaction and loyalty.

Requirements

  • Minimum of 1 year of experience in customer support or client-oriented teams.
  • Native Russian speaker with excellent written communication.
  • English: B1 or higher (for understanding internal systems and cross-department communication).
  • Strong communication skills — ability to build trust and conduct confident, polite dialogue.
  • Basic knowledge of payment methods (bank cards, P2P, cryptocurrency).
  • Experience working in CRM/support platforms.
  • Stress resilience and ability to work in multitasking mode.
  • Willingness to work on a shift schedule.

Nice to Have:

  • Experience working with VIP or high-value clients.
  • Understanding of CIS market specifics..
  • Experience in conflict resolution.

Benefits

  • Enjoy 3 health days to focus on your well-being.
  • Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
  • Get a $30 net per month sports compensation to stay active and healthy.
  • Benefit from top-notch medical insurance for peace of mind.
  • Indulge in a variety of snacks available in the office.
  • Join us for exciting corporate events that foster team spirit and fun!

Ready to Apply?

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