Application Support Agent

Are you ready to discover the role of an Application Support Agent in Netcompany? 

As an Application Support Agent, you will:

• Receive, log, and manage incidents and requests via the ticketing system.
• Forward tickets to other support services when required, ensuring proper traceability across systems.
• Create and link tickets in related platforms to maintain accurate records.
• Assess and assign priorities to tickets in line with internal procedures.
• Communicate effectively with users and stakeholders through the ticketing system.
• Ensure follow-up until resolution, respecting SLA response and resolution times.