Application Support Agent Junior

Are you ready for a sneak-peek in the day of a Application Support Agent Junior in Netcompany?

As a Application Support Agent Junior you will:

• Receive, log, and manage user requests, incidents, and inquiries via email, phone, or in person.
• Provide technical support by troubleshooting issues, performing root-cause analysis, and identifying appropriate solutions or actions.
• Ensure end-users are regularly informed about the status and progress of their requests.
• Participate in meetings with internal stakeholders to understand and define their needs for the evaluation process.
• Deliver training sessions and provide guidance to staff on relevant tools, systems, and procedures.
• Collaborate closely with the development team to align user needs with system improvements.
• Contribute to the creation and enhancement of documentation, manuals, and knowledge-sharing materials.