Junior Application Support Agent

Are you ready to discover the role of a Junior Application Support Agent in Netcompany?

As a Junior Application Support Agent, you will:

• Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions. 
• Keep end-user informed on request status and progress. 
• Participate to meetings with the development team. 
• Improve documentation and creating FAQs based on received calls.