Devops Manager

We are seeking an experienced Devops Manager to lead a 24/7 Application Platform Support operation supporting critical enterprise platforms and services for major UK clients.

This role is responsible for ensuring operational stability, service excellence, and effective incident and escalation management across complex, business-critical environments. The successful candidate will bring strong operational leadership experience within a 24/7 support or managed service environment, combined with a solid technical background in DevOps, cloud platforms, and modern operational practices. 

The Devops Manager will lead support teams operating across shift patterns, drive continuous improvement, manage major incidents through to resolution, and maintain strong client stakeholder relationships during high-pressure operational situations. 

Key Responsibilities:

• Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms. 
• Ensure operational coverage, shift management, handovers, and service continuity across all support tiers. 
• Establish and maintain high-performing operational teams with strong accountability and service culture. 
• Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics. 
• Drive operational maturity, automation, and continuous service improvement initiatives. 
• Take ownership of major incidents and critical service escalations from initiation through to full resolution. 
• Act as the senior operational lead during high-severity incidents and customer-impacting outages. 
• Lead challenging stakeholder conversations with confidence, professionalism, and composure. 
• Coordinate cross-functional technical teams during incident resolution activities. 
• Ensure effective root cause analysis, post-incident reviews, and preventative action tracking. 
• Provide clear executive-level communications during service disruption events.