Data Centre Technician

As a Data Centre Technician, you will support the Hyperscale Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance while maintaining a strong focus on safety, uptime, and customer service. 

Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems are maintained to the highest standards and perform reliably. 

What you will do: 

• Assess and manage risks across OH&S, security, and critical facility systems, ensuring operations remain within the approved NEXTDC risk profile 
• Apply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operations 
• Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls 
• Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR 
• Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management 
• Follow all established frameworks, policies, and procedures for safe and compliant facility operations 
• Promote and support training to ensure compliance with relevant OH&S legislation and operational standards 
• Maintain strong working knowledge of critical systems to act as a technical point of reference 
• Assist with customer equipment handling, deliveries, and assembly as required 
• Produce operational reports with recommendations to improve performance and reliability 
• Participate in team activities and ongoing professional development 
• Engage in regular development discussions aligned with company competency frameworks 
• Participate in a rotating on-call roster to support 24/7 operations 
• Support additional tasks as directed by the Facility or Services Manager 

What will you need: 

• Strong customer service and interpersonal skills, with the ability to manage stakeholder expectations 
• Clear written and verbal communication, with the ability to explain technical concepts effectively 
• Strong planning, organisational, and problem-solving skills 
• Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems 
• Willingness to build expertise in high-density power and advanced cooling technologies 
• Proficient in Microsoft Office, with exposure to BMS and other service platforms desirable 
• Relevant electrical, mechanical or related trade qualifications (desirable). 
• Working knowledge of ITIL principles