Senior Data Centre Technician

We are currently looking for a passionate Senior Data Centre Technician to join our Brisbane facilities team.   

The purpose of this role is to support the City Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. This role will also be the lead in SME for the team of Data Centre Technicians and be required to participate in an on-call roster.  
  
What you’ll do:  

• Ensure the safe, secure, and reliable operation of the data centre by managing WHS, security, and critical facility systems. 
• Coordinate customer provisioning requests, ensuring work is completed accurately, on time, and to a high standard. 
• Manage contractors, workloads, and staffing resources to meet operational demands and SLAs. 
• Plan and maintain cabling infrastructure capacity to support customer growth and ensure service availability. 
• Act as the facility Subject Matter Expert (SME) for communications infrastructure, including cabling, power monitoring, rack locking, and environmental monitoring. 
• Assist with customer equipment installation, facility maintenance, and day-to-day operational activities. 
• Maintain high standards of facility cleanliness, presentation, and operational readiness. 
• Escalate incidents in line with established procedures and support timely resolution. 
• Drive continuous improvement by developing and enhancing operational processes, policies, and workflows. 
• Lead facility training initiatives and provide technical guidance to the wider team. 
• Prepare operational reports and recommend improvements to enhance efficiency and performance. 
• Collaborate across teams to deliver excellent customer service and support business objectives. 
• Participate in ongoing learning and professional development to build technical and operational expertise. 
• Complete additional duties as required by the Facilities Manager. 

What you need:  

• Strong customer service skills, with experience managing customer queries and escalations.  
• Excellent planning, organisation, and problem-solving abilities.  
• Knowledge of data centre operations, including rack management, IT equipment installation, power, and cooling systems.  
• Experience with structured cabling, cable management, and quality assurance.  
• Strong written and verbal communication skills.  
• Eagerness to learn about high-density power systems and advanced cooling technologies.  
• Proficiency in Microsoft Office Suite.  
• Familiarity with building management and monitoring systems (desirable).  
• Relevant electrical or telecommunications installation/testing qualifications (desirable).  
• Basic understanding of the ITIL framework (desirable).