IT Technical Support Specialist, Onsite

IT Technical Support Specialist, Onsite

The IT Technical Support Specialist is responsible for providing comprehensive technical assistance and support to end users across the organization.  The IT Technical Support Specialist reports directly to the IT Manager and plays a critical role in maintaining the reliability, security, and efficiency of the organization's technology infrastructure.  This position is 100% Onsite in Vernon, CA.

IT Technical Support Specialist Responsibilities:

Hardware & Equipment:

- Set up and configure desktop computers, peripherals, and user accounts, assigning appropriate security levels.

- Install, repair, and maintain hardware, peripherals, and related components including microcomputers, label printers, and laser printers.

- Install, repair, and remove wire and cable lines as needed.

- Configure printers, scanners, and other devices for network use.

- Test personal computers and peripherals on a network to diagnose hardware versus software problems.

- Work with hardware vendors to resolve equipment failures and problems.

- Test and repair faulty equipment to ensure optimal functionality.

Software & Applications:

- Install, configure, and maintain software applications across the organization.

- Test programs and validate software functionality prior to deployment.

- Provide technical support in the use of personal computer hardware and software.

- Administer user accounts through Microsoft 365 Admin Center, including setup and configuration for new users.

- Support Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and related applications.

Troubleshooting & Support:

- Troubleshoot and diagnose technical problems, implement corrective action procedures, and escalate to other technical resources as appropriate.

- Provide end-user technical support across hardware and software environments.

- Monitor production scheduling, execution, and the successful completion of production jobs.

- Monitor computer networks and systems to ensure availability and performance.

- May perform routine security checks on the system.

Projects & Additional Duties:

- Assist with complex technical projects assigned by the IT Manager.

- Contribute to departmental and organizational goals by accomplishing related duties as required.