Travel Technician, Onsite, TS SCI with a Full Scope Polygraph Security Clearance Required

Travel Technician, Onsite, TS SCI with a Full Scope Polygraph Security Clearance Required

We are seeking a highly motivated and detail-oriented Travel Technician to join our dynamic Team.  The Travel Technician position provides advanced Tier 2 and 3 remote support within the 5 to 50 mile radius of the company for a wide range of IT equipment and infrastructure, ensuring customers remain connected, productive, and secure.  Candidates must be available to work an 8-hour shift between the hours of 6am-6pm, as determined by management.  Candidates must have an active TS/SCI with a Full Scope Polygraph security clearance.  This position is 100% Onsite in Annapolis Junction, MD.

Travel Technician Responsibilities:

- Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.  Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

- Conduct comprehensive site surveys to assess existing configurations and user requirements.  Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

- Analyze current and future hardware requirements.  Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

- Prepare and deliver site installation and test reports.  Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

- Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

- Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from IT resources.

- Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

- Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

- Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

- Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.