Expert (Statistical Operations)
Job Overview
Location - Vadodara (Gujarat) Full time, Onsite
Expert (Reports to Operations Manager) is accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction.
Responsibilities
Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department
Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when require
Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas
Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team
Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
Understanding and execution on financial administration including invoicing, counter invoicing/cash collection.