Client Support Specialist

You'll be joining a fantastic international support team of 20 people based in Paris, Algiers, Mexico and Malaysia and accompany mainly our clients based in the EEMEA and Western Europe but not only. What you will be doing: 

• Provide top-notch customer support to our diverse users by handling tickets & live chat. 

• Address and resolve customer inquiries, issues, and requests promptly and efficiently. 

• Assist users in navigating our platform, explaining features, and resolving technical questions. 

• Collaborate with diverse technical teams to escalate and resolve issues while keeping the users updated. 

• Propose a workaround for our customers to get the information they need when facing a bug with our platform. 

• Assist with user onboarding and verification processes.