Analytics Manager

RESPONSIBILITIES: 

• Deal with key accounts in FMCG Industry
• Manage a portfolio of retail panel clients, acting as a key point of contact for inquiries, ensuring timely responses and high client satisfaction.
• Build and maintain strong, long-lasting relationships with clients.
• Act as a mediator to address any client feedback on services and products, resolve issues working with internal teams to drive continuous improvement, and ensure a positive outcome while maintaining client trust and satisfaction.
• Oversee the delivery of client results, ensuring timelines, and client expectations are met
• Ensure the accuracy and integrity of retail panel data being provided to clients, working closely with internal teams to validate data consistency.
• Work closely with sales, operation, analytics, and product teams to ensure that the client's needs are communicated effectively across the organization.
• Cooperate effectively with regional ang global teams
• Identify opportunities to expand client relationships through additional services or products, communicating these to internal sales teams
• Provide expert support on retail panel data, resolving client issues related to data reading, delivery, and reporting.
• Support clients for interpretation of data and provide comprehensive training to clients, ensuring their ability to understand and leverage research findings effectively.
• Planning and coordinating all communication activities
• Guiding the client service team on activities and strategies to enhance client engagement and satisfaction.

REQUIREMENTS:

• University degree, ideally in Mathematics or Engineering
• 5 to 7 years of experience in FMCG Retail and/or Trade Marketing
• Excellent presentation skills
• Great analytical skills
• Ability to bring added value in teamwork
• Awareness of the clients’ needs
• Fluency in English and Turkish

WE OFFER: 

• Work in an international, multicultural environment 
• Hybrid & flexible working module 
• Access to learning platforms, mentorship programmes, and educational support to keep developing your skills 
• Peer-to-peer recognition program to enable feedback sharing and reward your achievements 
• Life and health insurance 
• Additional paid days off 
• Monthly lunch ticket 
• Transportation allowance 
• Employee Assistance Program

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