Operations - Associate Manager

You will act as the primary point of contact between operations and internal client services, driving operational design, delivery, and continuous improvement. This role ensures high-quality, timely client deliverables, operational excellence, and team engagement while fostering innovation and automation.

Key Responsibilities

Client Solutioning & Stakeholder Management

· Serve as the front-facing contact for client operational queries, ensuring accurate and timely delivery.

· Collaborate with cross-functional teams to manage projects and deliver client commitments.

· Proactively communicate risks, delays, and solutions to stakeholders.

· Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs).

Process Excellence & Automation

· Define, document, and monitor processes, ensuring compliance and continuous improvement.

· Identify automation opportunities and implement efficiency enhancements.

· Partner with statistical and market data teams to improve data quality and standardization.

Project & Quality Management

· Scope project requirements accurately and manage stakeholder expectations.

· Prepare and track KPIs for on-time delivery and data accuracy.

· Support deployment of new initiatives and ensure effective implementation.

Team Leadership

· Lead and develop a team of analysts/specialists, fostering engagement and performance.

· Allocate resources effectively, monitor KPIs, and act as an escalation point.

· Coach team members, identify talent, and manage performance improvement plans.

Qualifications

· Bachelor’s/Master’s degree.

· Minimum 4–5 years of experience in operations with proven leadership skills.

· Strong communication and stakeholder management skills.

· Analytical mindset with problem-solving ability.

· Exposure to process improvement methodologies and project management.

· Technical familiarity with tools like Power BI and automation platforms.

· Fluency in English; additional languages are a plus.

Competencies

· Leadership and People Management

· Stakeholder Engagement

· Process Optimization and Automation

· Analytical Thinking and Problem Solving

· Project Management and Delivery

· Communication and Collaboration