Analyst - Customer Success

About This Job 

We want to change the world. Your work can redefine what’s possible for both our clients and your career. Connecting the dots between our pioneering teams and our ambition as insight experts, your work will matter. The role will be within the On-Premise customer success team. You will run collaboratively the set-up & the execution of local a multi-country projects with strategic client impact. With the aim of delivering value to clients and generating satisfaction through high-level data and insights. 

Responsibilities 

You will be an extension of the On-Premise customer success team and supporting them through: 

• Insight creation and analysis through brief creation, retrieving the data, analysing the data, storyboarding, and deck creation.
• Customer support activities like data issues, data pulls, methodology questions, Database Set Up, change requests, and product coding questions.
• Delivery of ongoing or ad hoc report creation, become a Discover and reporting expert. 
• Be a contributor to the team's KPIs through the Quarterly Business Objectives (QBO) process, ensuring all deliverables are Process Quality Requirement (PQR) compliant to maximize NPS and TNPS scoring. 

Be a contributor to the team's KPIs through the QBO process, ensuring all deliverables are PQR compliant to maximize NPS and TNPS scoring.