Customer Support Executive

The NielsenIQ (NIQ) Customer Success team supports FMCG manufacturer clients by helping them use NIQ’s AI‑powered tools, data, and platforms effectively. We build strong client relationships and ensure smooth, high‑quality service.

We are looking for a Customer Support Executive in Croatia to support client-facing tasks.

RESPONSIBILITIES

• Manage daily communication with FMCG clients and contribute to high client satisfaction.
• Build strong client relationships and understand their priorities.
• Support the rollout and adoption of NIQ’s automated service and AI‑powered BI platforms (Discover, NIQ Service Suite).
• Troubleshoot client questions related to data quality, trends, methodology, and NIQ products.
• Handle escalated inquiries, including those related to operational topics.
• Create knowledge‑base articles to reduce repeated questions and guide clients toward self‑service.
• Support sales teams with opportunity identification, pricing, and documentation.
• Stay up to date on NIQ products, methodology, and FMCG industry trends.
• Collaborate with operations, reporting, and data science teams to address client needs.
• Perform basic analyses and deliver insights and recommendations for FMCG clients.

REQUIREMENTS

• Strong client service orientation
• Technical proficiency and excellent communication skills
• Proficiency in Excel, PowerPoint, and AI (Copilot, …)
• Strong organisational and interpersonal skills
• Fluent, natural English communication (written and spoken)

Education & Experience Requirements:

• University degree or final‑year student
• Analytical mindset and strong numerical skills

WHAT WE OFFER

• A diverse and inclusive work environment
• Access to the NIQ Learning Academy - Ongoing skill development and training
• Global exposure and cross‑market collaboration
• Engaging and challenging work with leading global and local FMCG clients
• A culture based on performance and recognition

If you want to grow in analytics, client success and AI-powered tools, we’d love to hear from you!

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