Process Governance

In this role, the candidate will serve as a key member of the Global Client Engagement Transformation Team, advancing the strategic objectives of Project NOVA and strengthening the RUN Program by driving efficiency, standardization, and operational maturity. He/She will lead automation and productivity initiatives in partnership with Technology and CO teams, ensuring solutions deliver measurable impact and accelerate organizational performance.

The candidate will ensure standardization/Automation/Gen AI implementation and continuous improvement across the client engagement ecosystem—embedding best practices, ensuring work is consistently right the first time, and elevating both the quality of delivery and the experience of clients and internal users.

Success in this role requires strong cross-functional collaboration with stakeholders across NIQ, including Client and Data Operations, Operations Leadership, Customer Service, Product, Technology, and the broader Transformation team.

Accountabilities:

• Leverage Nielsen’s process expertise, continuous improvement methodologies, and innovation-led thinking to design, refine, and implement forward-looking solutions that strengthen compliance, promote standardization, optimize operational efficiency, and introduce new ways of working that future-proof the CE function.
• Own strategic project initiatives by proactively engaging Technology, Client Operations, and Leadership—identifying opportunities to integrate automation, analytics, and emerging tools—to accelerate high-impact CE initiatives and deliver transformative outcomes.
• Candidates with AI background are preferred. This includes hands-on experience or solid knowledge of AI/ML concepts, data analytics, and automation technologies, with the ability to apply AI-driven solutions to process reengineering, operational optimization, and efficiency improvement initiatives
• Engage proactively with CO leaders to demonstrate value, align on evolving requirements, and provide clear guidelines, documentation, and support—while continuously identifying innovative enhancements, piloting new ideas, and driving adoption of modern, scalable solutions that ensure long-term success
• Drive financial impact and productivity gains by identifying and implementing automation, workflow optimization, and process re-engineering opportunities