Customer Success (Senior) Analyst

This role is responsible for enabling NIQ and its clients to achieve critical business objectives, including client satisfaction and financial growth, by delivering high-quality analytics, actionable insights, and exceptional client engagement. Through the analysis of consumer, market, and retail measurement data, this role drives informed decision-making, identifies growth opportunities, and delivers meaningful business insights while fostering strong client partnerships and ensuring research excellence.

• Take ownership of the quality of client deliverables, including datasets, reports, and other outputs, while supporting service stability and operational excellence.
• Manage client relationships and deliver high-quality analytics, insights, and presentations aligned with client needs and NIQ standards.
• Analyze and synthesize multiple data sources to generate actionable business insights and support decision-making.
• Create impactful reports, dashboards, and data-driven stories that communicate key findings effectively.
• Build strong relationships with clients and internal stakeholders, collaborating cross-functionally to understand business objectives and identify growth opportunities.
• Deliver training and maintain expertise in research methodologies, analytical techniques, and NIQ solutions.
• Drive continuous improvement by contributing to or leading process enhancement initiatives that improve client service, operational efficiency, and team productivity.
• Contribute to business growth and continuous process improvement through proactive problem-solving and innovation.
• Demonstrate NIQ values through collaboration, knowledge sharing, integrity, and a commitment to excellence in client service.