Operation&Technology Leader

Key Responsibilities

1. End-to-End Leadership (Tech & Ops Integration)

• Lead the end-to-end Technology & Operations function for Elland business, including integration under a unified leadership structure • Own and drive integration objectives across engineering, technology, and operations, ensuring alignment with business goals and the acquisition business case • Act as the primary interface between business, technology, and operations teams

2. Deployment & Execution • Drive ongoing and new deployments across China and SEA markets • Ensure delivery excellence across BAU and transformation initiatives • Translate strategic priorities into execution roadmaps, milestones, and measurable outcomes

3. Capability Building & Scale • Define and implement internal capability requirements across: o People (team structure, hiring, leadership development) o Systems (platforms, tools, automation) o Processes (standardization, scalability, governance) • Build scalable operating models that support long-term growth and efficiency

4. Technology & Product Leadership • Provide technical and product direction across data, platforms, and digital capabilities • Lead cross-functional teams (engineering, data, operations) to deliver high quality, scalable solutions • Drive adoption of modern technologies (AI/ML, automation, data platforms, GenAI where relevant) • Ensure strong linkage between technology development and commercial/business outcomes • Drive strong collaboration across Technology, Engineering, Operations & Vendors in alignment with achieving business goals

5. Stakeholder Management & Governance • Manage and influence senior stakeholders across regions, including MD-level leaders • Act as a key escalation point and ensure alignment across global and regional teams • Establish governance mechanisms to track performance, risks, robust operational and delivery KPIs

6. Regional Leadership (China & SEA) • Lead cross-functional teams across China and Southeast Asia, ensuring alignment and collaboration • Work closely with existing China & SEA E-Commerce / Delivery Ops teams • Navigate regional complexities including market dynamics, regulatory environments, and operational challenges

7. Continuous Improvement & Transformation • Drive process excellence, digitization, and automation initiatives • Continuously improve cycle times, quality, and cost efficiency • Foster a culture of innovation, accountability, and high performance