Senior Manager

RESPONSIBILITIES:

• Accountable for developing relationships with key clients and servicing their research requirements; exploring & generate cross sell/upsell opportunities
• Demonstrate expertise across research types – C-SAT/MS, Brand Health tracking, U&A, etc. studies.
• New opportunity prospecting – upselling/cross-selling opportunities from ongoing client relationships/accounts
• Being involved & guiding team members in all research-related stages like questionnaire development, data analysis, report writing and client presentation to drive the project's smooth execution independently or with support of team members (given the nature & scale of the project), effective use of AI across project journey stages
• Provides advice on the execution of projects, informs clients on progress and gives specific instructions to other departments regarding the collection and electronic processing of information.
• Handles client queries or complaints. Client stakeholder management. Provide advice and consultation to clients and staff.

REQUIREMENTS:

• 9+ years relevant working experience; experience in Market Research with quantitative research projects is a must.
• Strong understanding of research techniques to enable meaningful conversations with all client stakeholders and ensure accurate representation of the data in reporting and insights.
• Ability to understand all technical aspects of the research to carry out internal and client-based conversations.
• Understanding of analysis tools and data interpretation, excellent numerical skills
• Able to influence and persuade and to develop long-term sustainable relationships.
• Strong communication skills and client focus.
• Excellent presentation development skills coupled with strong presentation delivery skills - Confident presenting skills to deliver insights, stories and actions in face-to-face or group presentations.
• Displays maturity and creative problem-solving skills in handling crises.
• Able to operate in a multi-cultural environment and handle multiple stakeholders internally and externally.
• Knowledge and exposure to the Qatar market is a preferred added advantage (worked / currently working in the market either on client/ agency side).

We offer:

• Work in an international, multicultural environment;
• Access to learning platforms, mentorship programs and educational support to keep developing your skills;
• Career growth opportunities;
• Employee Assistance Program for all functions and levels;
• Life Insurance
• Hybrid model of working.

#LI-Hybrid