QCT Analyst

This role supports quality validations of field collection activities to achieve high level data collection and data quality. This involves quality alerts validation, resolution of alerts and exceptions, and providing quality insights for Field team. 

Job responsibility: 

•  Follow up field visit queries aligning to Field team and reporting. 
• Identify training needs for continuous improvement in understanding process 
• Offer assistance to others on the team in a positive manner and display leadership and team player capabilities to create solutions to everyday challenges for the data acquisition. Build engagement and motivation with the Field team. 
• Proactively find root causes/ solutions for daily operational or client issues (e.g CI, Hot Spots) 
• Provide timely coaching to associates for better performane (Snr QCT Analyst) 
• Responsible for providing inputs to upgrade the system & make recommendations for better quality of alerts