Customer Support Executive

Brandbank, as part of NIQ is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. At NIQ Brandbank, we work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products.

The Customer Support Executive will be part of an international team and responsible for providing high-quality customer service to our Polish clients. You will report to the CE Customer Success Lead.

Please note that this is a fixed-term maternity cover position, expected to run until approximately Q1 2028.

Responsibilities:

• Support the delivery of Brandbank's core services to customers.
• Provide daily support to Polish customers via the Freshdesk platform, including customer onboarding, ongoing service support, and other customer-related activities.
• Collaborate closely with local sales teams and cross-functional departments to resolve customer issues and ensure service excellence.
• Deliver customer onboarding and training sessions to help customers maximize the value of our services.
• Drive customer satisfaction and contribute to customer retention and renewals.
• Contribute to the development of the Knowledge Base and support automation initiatives across the business.
• Ensure customer queries are resolved through the appropriate Freshdesk channels and within agreed service levels (SLAs)