Front Desk Supervisor

What do we bring to the table?

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• Travel Discounts
• 401K Match
• PTO After 90 Days
• Competitive Pay

What you'll do (mostly this...other duties may be assigned):

• Greets and welcomes guests upon arrival.
• Manages guest check-in, check-out and billing processes.
• Handles sensitive guest information including room assignment and credit card/cash transactions.
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
• Meets all in-service requirements, complies with all system policies and procedures.
• Creates and communicates staffing schedule; ensures proper staffing levels for each shift.
• Works with Front Desk Manager to train and develop Front Desk Team Associates.
• May respond to escalated guest complaints; provide counsel to Front Desk Agents on responding to customer needs/ complaints.

What you should bring to the table:

• Bachelor’s degree preferred
• 4-6 years’ related experience
• 3+ years management experience

• Professionalism
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Act as a gracious host to guests, vendors and candidates for employment