Application Support Engineer (L2)

At NOVACARD , we’re redefining how people use credit.
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control - all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals.

About the Role:

We are looking for an Application Support Engineer (L2) to ensure the stability and performance of business-critical applications by investigating incidents, analyzing system behavior, and resolving complex technical issues. You will collaborate with cross-functional teams to identify root causes and improve support processes, requiring strong analytical skills, solid SQL knowledge, and confident communication in English in a production environment.

Key Responsibilities:

• Providing second-line technical support for company applications (L2)

• Monitoring system performance and availability

• Registering incoming tickets and performing initial analysis

• Resolving incidents and service requests related to company applications

• Collaborating with engineers and specialists from other teams to resolve issues

• Participating in the incident management process

• Documenting solutions and maintaining support documentation